YiLaie Shipping & Order FAQs

Q: Does the item come with free shipping? A: Free express shipping service is provided by YiLaie. PLEASE NOTE You may incur extra shipping costs if the address is a remote location (at standard market rates).

Q: How to check the status of my package? A: Get your tracking number from order detail or your confirmation email sent from YiLaie. UPS CLICK HERE https://www.ups.com/track?loc=en_US&requester=ST/ USPS CLICK HERE https://zh-tools.usps.com/go/TrackConfirmAction_input ALL LOGISTICS CHANNEL https://www.17track.net/en

Q: How long does delivery usually take? A: The product will ship within 1 business day after purchase, and delivery will take around 2-7 business days. Delivery may take a longer time in holiday shopping season or for international remote regions.

Q: Can you provide a signed receipt certificate? A: Unfortunately, we are unable to provide a signed receipt certificate at this time, but we will resume this service once relevant conditions allow. We apologize for any inconvenience this may cause.

Q: What countries do you ship to? A: We ship to most countries and regions around the world. For specific unsupported areas, please contact our customer service for confirmation before placing an order.

Q: How will my product be shipped? A: We use reliable international express delivery services to ensure quick, safe and stable global delivery.

Q: I ordered more than one item. Will they all be delivered at the same time? A: If all items are purchased on the same day, we try our best to make sure they are all delivered at the same time. Products that are purchased on different days have a lower likelihood of being delivered together.

Q: Can I change my delivery address after the product has already been shipped? A: Unfortunately, we cannot change shipment information once the product is en route.

Q: What do I need to do when I received a product that's different from what I ordered? A: Please contact customer support at support@szelover.com.

Q: What do I need to do when I received a product that's different from what I ordered? A: Please email us immediately with your order ID number and photos of the shipping label, of the SKU model number on the back of the product box, and of the product inside the box. Send all photos to support@szelover.com.

Q: I didn't receive all the products I ordered. What should I do? A: Please email us immediately with your order ID number and photos of the shipping label, of the SKU model number on the back of the product box, and of all the products you did receive. Send all photos to support@szelover.com.